Terms & Condition

The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 5 years starting from the date of purchase or we shall repair same to operate properly. This service contract may be purchased for New Products with at least ninety (90) days remaining on the original manufacturer’s warranty. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467- 2291.

To arrange for in home service or if you have any questions regarding the service of your unit please email us at localservice@mackcam.com or call our service contract department at 1-(800)252-6225. If a local service center is not available in your area, the unit must be returned prepaid to Mack Camera & Video Service for repair. Such on-site service will only be offered if your location is within a 25-mile radius of an authorized service center. In the case where a product falls outside of this designated radius, it will be the responsibility of the Program owner to arrange for transportation of the Covered Product to an authorized service
center at his or her own cost.

Units that are smaller than 32” may not qualify for In-Home Service and must be carried in to a local service center or shipped prepaid to Mack Camera & Video Service.

The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result of liquid, grit, power surge, burn-in, impact and physically broken parts. This service contract only covers a unit malfunction. Customer maintenance is not covered. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder. This limited service contract applies only to the product specified herein. It does not cover lamps, wall mounts, accessory speakers, wiring, remotes, dismount, installation and additional accessories or other expenses of consequential damages. Mack Camera & Video Service will not be liable for the loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages.

If the equipment cannot be restored to manufacturer’s specifications or is deemed by Mack Camera, in its sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive times for the same repair and it requires a 4th repair for the same problem, Mack may, at our discretion, replace your unit with a reconditioned model or equivalent model of like kind and quality or refund you the current market value of your covered equipment in U.S. Dollars. Any refund will be limited to the price you paid for the original product excluding taxes. If a replacement or refund is made under this contract there will nolonger be coverage under this contract and all obligations are satisfied.

This service contract only covers a unit malfunction. It does not cover units where parts are no longer available or provided by the manufacturer regardless of whether or not the manufacturer is still in business. Operational or mechanical failure covered by manufacturer’s warranty, manufacturer’s recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise). This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service. A separate bulb service contract is available

 

This is a sample of the contact